Contact Us

We are here for your ritual

For help with product information, orders, delivery, returns or privacy, reach our AURACELL customer-care team.

Email: hello@myauracell.com
WhatsApp: +60149217990
Customer-care hours: Monday–Friday, 10 am–9 pm, Malaysia time (UTC+8), excluding Malaysian public holidays.

During customer-care hours, we aim to reply within 1–3 hours. This is a service target, not a guaranteed response time. Please include your order number when asking about an order. Avoid sending payment-card details or other unnecessary sensitive information.

Our company

HOUSE OF FREQUENCIES SDN. BHD.
Registration number: 202501053851 (1655257-W)
Trading as AURACELL

37, Jalan Wan Empok 1, Bandar Baru Sri Petaling, 57000 Kuala Lumpur, W.P., Malaysia

Please contact us before sending a return or visiting. Customer care will confirm the appropriate return instructions; the address above is not an invitation to make an unarranged visit.