Shipping policy
Thoughtfully packed, on its way to you
We dispatch confirmed, paid orders within 1–2 working days. Working days are Monday to Friday, excluding Malaysian public holidays. This is preparation time, separate from courier transit time. If there is a delay, we will contact you using the details supplied with your order.
Estimated delivery after dispatch
Delivery estimates start after dispatch:
| Destination | Estimated courier transit |
|---|---|
| West Malaysia | 3–5 working days |
| East Malaysia | 7–14 working days |
| Singapore and other enabled international destinations | 7–14 working days |
These are estimates, not guaranteed arrival dates. Remote areas, public holidays, customs checks, weather and courier disruptions can extend transit. Available destinations and the applicable delivery charge must be shown before payment. A destination not offered at checkout is not currently available for online ordering; please contact us to enquire.
Standard delivery and international orders
Standard delivery for retail orders is complimentary within Malaysia. We choose the standard courier service, so you do not need to select between multiple couriers. Any express option is available only when explicitly offered, with its additional charge shown before payment.
Orders of 3 or more qualifying retail items qualify for complimentary standard international delivery to eligible, enabled destinations. The offer does not apply to sample pairs and does not include express upgrades, import taxes or duties. This offer cannot be combined with other discounts. For smaller international orders, the applicable standard delivery charge is shown before payment. We do not promise one flat charge or worldwide delivery.
Samples
One complimentary sample pair contains 10 ml Bloom Firming Essence and 10 ml Bloom Luminance Cream. Customers pay delivery: RM8 for West Malaysia or RM18 for East Malaysia. Samples are limited to one pair per person/address, subject to availability, and do not qualify for retail free-delivery promotions. International sample delivery is available only if a destination and its charge have been confirmed before payment. Please contact customer care to request a sample pair.
Import duties and taxes
Customers are responsible for applicable destination import duties and taxes. Complimentary delivery does not include these charges. If a charge is collected at checkout, it will be identified before payment; otherwise the destination authorities or courier may request it on import. Contact us if the same tax appears to have been requested twice. This arrangement does not remove any tax-collection duty that applicable law places on us.
Any separate courier customs-clearance or handling charge will be disclosed where known before you commit to an order. Please enquire if you need clarity about destination charges. If an international parcel is delayed, refused or returned, contact us so we can review the reason, actual costs and appropriate remedy; we do not apply an automatic blanket forfeiture.
Tracking and delivery help
We will provide dispatch/tracking information when it is available. Please check your delivery address and contact details before placing an order, and notify us promptly of any correction. If tracking shows an unexpected delay, a missing parcel or an unsuccessful delivery, contact hello@myauracell.com or WhatsApp +60149217990. We will investigate with the courier and explain the next steps. Responsibility for a lost or damaged parcel will be handled in accordance with applicable consumer rights, not waived by this policy.