Terms of service

Our store

myauracell.com is operated by HOUSE OF FREQUENCIES SDN. BHD., 202501053851 (1655257-W), trading as AURACELL, at 37, Jalan Wan Empok 1, Bandar Baru Sri Petaling, 57000 Kuala Lumpur, W.P., Malaysia. Contact hello@myauracell.com or WhatsApp +60149217990. Shopify supplies our store platform; the seller is the company identified here.

Orders and payment

Please provide accurate billing, contact and delivery details and use a payment method you are authorised to use. You must have legal capacity to make the purchase or appropriate parent/guardian authorisation where permitted.

An order acknowledgement confirms receipt of your order. We accept the order when we send dispatch confirmation. If we cannot fulfil an order because of unavailable stock, a genuine listing error or another valid reason, we will contact you and refund any payment for the unfulfilled part. We will not substitute a product or increase an accepted price without your agreement. This wording does not exclude mandatory consumer protections.

Only payment methods offered at checkout are available. We do not represent an application or pending payment integration as active. We never ask you to send full card details through customer-care messages.

Products and prices

The Bloom Duo Set contains one Bloom Firming Essence 50 ml and one Bloom Luminance Cream 40 ml, supplied together in a sealed set. The two retail bottles are not currently sold individually. Product descriptions and images should accurately represent the goods; screen settings can affect displayed colours without altering our obligation to supply the described products.

The regular retail price is RM238 unless a clearly stated offer applies. Checkout payments are in MYR. The applicable discounts, delivery charges and disclosed taxes or other charges are shown before payment. Prices may change for future orders; an accepted purchase remains governed by its agreed price, subject to applicable law and any correction agreed with you.

For international orders, destination import duties and taxes are the customer's responsibility as described in our Delivery Policy. Complimentary delivery does not include these charges. This arrangement does not remove any tax-collection obligation imposed on us or require you to pay the same tax twice.

Offers, samples and referrals

Promotions apply only according to their clearly stated eligibility, dates and checkout validation. Any permitted combination of offers must be reflected in the checkout total before payment. We do not promise a discount combination that the checkout does not support.

An affiliate may receive commission for a qualifying purchase made through their active referral link or code. Affiliates cannot change our store terms or make unsupported product claims. Affiliate commission and payout arrangements are governed separately from customer purchase terms.

Complimentary sample pairs are subject to availability and the stated one-pair-per-person/address limit. Delivery is charged separately; retail free-delivery promotions do not apply. Any future gift, purchase limit or offer will have its own displayed conditions and will not reduce applicable consumer rights.

Delivery, cancellation and returns

Our Delivery Policy explains destination availability, charges and estimates. Contact us promptly if you need to change or cancel an order; we will confirm what is possible based on its status. Our Refund Policy distinguishes voluntary unopened returns from remedies for faulty, damaged, incorrect or misdescribed goods.

Product use and website content

Follow the final product label, directions and warnings. Website content helps explain a cosmetic care routine; it is not individual medical advice. Results and suitability vary. Seek appropriate professional advice for personal medical concerns. Nothing here excuses inaccurate claims or limits rights for defective or non-compliant products.

Use the website lawfully. Do not interfere with its security or misuse its content. AURACELL branding and original material remain the property of their respective rights holders. Links to external services are subject to those services' own terms and privacy notices.

Privacy and concerns

Our Privacy Policy explains how personal information is handled and how to contact us about privacy. Marketing permission is separate from an order.

If you have a concern, contact customer care so we can investigate and explain our response. Nothing in these terms excludes mandatory consumer rights, remedies or access to a competent regulator, tribunal or court. Malaysian law is intended to govern these terms, while preserving any mandatory protections applicable to customers in other destinations.

We may update these terms for future use of the store. Updates do not retrospectively remove rights under an existing purchase.